Travel Agent/Consultant

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Travel Agency Manager

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Service or PersuadingClerical or OrganisingSkill Level 1Skill Level 2Skill Level 3

Travel consultants provide information, advice and booking services for people wishing to travel. Travel consultants assist clients in making travel arrangement for both business and holiday purposes. They help provide quotes to find the best value options available and make bookings for transport, FutureGrowthModerate accommodation, sightseeing activities and other travel related activities a client may need.


ANZSCO ID & Description: 451612: Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.

Alternative names: Travel Agent, Tourist & Travel Advisor, Travel Consultant, Travel Agency Clerk,

Specialisations: Business Travel Consultant, Corporate Travel Consultant, Domestic Travel Consultant, International Travel Consultant, Reservation Sales Agent, Retail Travel Consultant, Ticketing Consultant

Knowledge, skills and attributes

A travel consultant needs:

  • a high level of customer service
  • an in-depth knowledge of types and styles of travel
  • good geography knowledge
  • enjoy working with people
  • good organisational skills with an attention to detail
  • to have travelled widely
  • to be able to work in a fast-paced environment
  • a strong sales focus
  • strong communication skills.


Handing over tickets
(Source: Kapture)

Duties and Tasks

Travel consultants may perform the following tasks:Travel Agent

  • provide literature and information to clients concerning local, interstate and international tours; travel routes; accommodation; local customs; fares; and travel regulations
  • Determines clients' requirements for travel, accommodation and special interests.
  • Suggests itineraries based on available travel routes, availability and convenience of transport and cost.
  • Makes and confirms travel and accommodation reservations and informs clients of bus, plane, ship and train connections.
  • Notifies clients of travel dates, baggage limits, and medical and visa requirements.
  • Provides information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents.
  • Assists with travel clearances.
  • Collects payments and issues clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation.
  • Provides information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques.
  • Answers inquiries from tourists and offers suggestions about tours, travel routes, accommodation and local customs.
  • Provides literature and information on local and national tours and places of interest.
  • Discusses transport availability and cost.
  • discuss client requirements and advise on suitable options
  • plan, prepare and cost itineraries (travel plans) for clients
  • make travel, accommodation and related bookings
  • confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
  • issue tickets for travel, accommodation vouchers and all relevant documentation
  • collect payments and maintain records of transactions
  • assist with changes to travel arrangements and bookings where required.


Working conditions

Working conditions for travel consultants depend on which area you are working in. Travel consultants working in the retail sector work standard retail trading hours, which may include Saturdays and one other evening. Some travel consultants work in call centres, which may require longer shifts, including weekends and evenings.

Travel consultants in large organisations may specialise in particular areas such as business, international or domestic travel. Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis and work long hours including weekends, often working 10-hour days. Travel consultants may also work in call centres.

Tools and technologies

Travel consultants use computers and telephones to carry out their work.

Education and training/entrance requirements

You can work as a travel consultant without formal qualifications and get training on the job. However, entry into this occupation may be improved by obtaining a qualification in travel, tourism or a related area. Experience in sales and/or personal travel may also be beneficial.

The Certificate III in Travel and the Certificate IV in Travel and Tourism are offered at TAFE Colleges and other registered training organisations throughout Australia.

You can also complete a traineeship. The travel consultant, international corporate travel consultant or international online travel consultant traineeships usually take 24 months to complete.

Additional Information

Once you are employed, you may be able to develop, and have recognised, additional skills under the Tourism, Travel and Hospitality Training Package that will expand your career opportunities within this industry.

Knowledge of a second language is highly desirable. Most people in the travel industry have also travelled extensively.

Employment Opportunities

Employment of travel agents is projected to decline over the next five to ten years.

The ready availability of flight and travel information, which can be self-booked via the internet, has decreased the demand for travel agents. However, as more people travel, especially internationally, some of these travellers, especially the baby boomer generation, may still seek assistance from travel agents. Job prospects should be best for travel agents who specialise in specific destinations or particular types of travellers, such as groups with a special interest or corporate travelers.

COVID has greatly impacted this industry.

Did you know?

Prior to the invention of the Aeroplane, a trip from London to Australia would take anywhere from one to three weeks.

Aeroplanes can do the trip in under 16 hours today.

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