Flight Attendant

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Service or PersuadingSkill Level 1

Flight attendants ensure the safety and comfort of aircraft passengers. Before flights they conduct pre-flight checks of the cabin, check boarding passes, direct passengers to their seats, help them to store their luggage, and explain emergency procedures. During flights they serve and clear away meals and refreshments, and cater to the needs of passengers requiring special attention such as FutureGrowthModerate unaccompanied children, people with disabilities or elderly passengers. In the event of emergencies they advise passengers, administer first-aid and oversee evacuations. Flight attendants may fly to various locations around the State, country and overseas.


ANZSCO ID & description: 451711: Provides services for the safety and comfort of aircraft passengers.

Alternative names: Air Cabin Crew, Air Host, Air Hostess, Air Steward, Air Stewardess

Specialisations: Cabin Supervisor (Aircraft), Crew Attendant (Air Force)

Knowledge, skills and attributesIn Cabin

A flight attendant needs:

  • a friendly and polite demeanour with excellent interpersonal and communication skills

  • a well-groomed and presentable appearance

  • to enjoy working with and helping people

  • the ability to work as part of a team

  • good physical fitness and the ability to swim

  • the ability to stay calm in a crisis.

  • able to work under pressure and within tight time frames

  • able to adapt easily to an irregular lifestyle

  • good health and fitness

  • able to satisfy height requirements (for some airlines)

  • able to swim approximately 20 to 50 metres unaided (for some airlines)

  • at least 18 years of age.

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Duties and Tasks

Flight attendants may perform the following tasks: 

  • conduct pre-flight cabin checks

  • check boarding passes and direct passengers to seats

  • Receives and stows food, equipment and cabin baggage.

  • Makes public announcements.

  • Conducts safety checks and demonstrations of safety equipment and procedures.

  • Carries out emergency procedures, assists and directs passengers in emergencies.

  • Distributes reading material, pillows, blankets and other amenities for the comfort of passengers.

  • Operates galleys, prepares and heats food for passengers and serves refreshments and meals.

  • Co-ordinates the sale of goods to passengers.

  • Manages the completion of any customs and immigration documentation which may be required.

  • Tidies aircraft.

  • advise passengers of safety regulations

  • distribute reading material and serve meals and drinks

  • provide first aid treatment and assist sick passengers

  • anticipate and provide for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, people with disability, the elderly and non-English-speaking passengers

  • take action in the event of decompression, turbulence, mechanical malfunction, or unlawful acts by passengers

  • prepare for emergency landings and the evacuation of passengers.

Working conditions

Flight attendants work in shifts, involving irregular hours. They often work weekends and public holidays, as well as early mornings and late at night. Due to long-distance travel, they are often away from home for extended periods. They work in pressurised and sometimes cramped aircraft cabins, and need to adjust to varying time zones, and atmospheric and climatic conditions.

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