Golf Cart Attendant
Related Jobs or Working with these Jobs
Trolley Collectors collect supermarket trolleys from
car parks and other areas, and return them to the supermarket by hand or
trailer. They may drive a small tractor to tow the trolleys.
Trolley Collectors play a crucial role in maintaining
the efficiency and organization of retail environments, particularly in
supermarkets and shopping centres. These individuals are
responsible for the retrieval and management of shopping trolleys (carts),
ensuring they are readily available for customer use and properly stored.
Most retail stores provide guests with shopping carts
for carrying items. After transferring items to their cars, customers often
leave the trolleys in the parking lot
- haphazardly or in the trolley bay.
A trolley collector is a person responsible for
bringing these trolleys back to the store
or into the trolley bay. A trolley collector or cart attendant is an
entry-level retail employee who is responsible for retrieving carts/trolleys
from the parking lot.
A trolley collector is a thankless job, but
someone needs to do it.
ANZSCO ID: 899922
Alternative names:
Cleaning & Trolley Collector, Cart Attendant, Supermarket Shopping Trolley
Collector, Convenience Cart Attendant, Cart Pusher, Lot Attendant,
Knowledge, skills and attributes
This role requires diligence, physical stamina, and a commitment to
safety and efficiency.
There are no educational requirements for this
job. Retail stores may hire teenagers as young as 15 as cart attendants,
depending on the labor laws in the state.
- Cart attendants need to be able to meet the physical requirements of
the job - the role requires walking long distances,
often pushing heavy loads, and working in various weather conditions.
- Attention to Detail: Monitoring the condition of trolleys and
identifying those in need of repair.
- A cart attendant spends most of the shift on foot walking on the
hard pavement while collecting shopping carts.
- A cart attendant should be friendly and hardworking
- providing assistance and interacting with customers in a friendly and
helpful manner.
- Time Management: Efficiently managing time to ensure that trolleys
are available when and where they are needed.
- Safety Awareness: Understanding and applying safety procedures to
prevent accidents.
- Most stores restrict employees from pushing more than 10 carts at a
time. However, mechanical cart collecting devices
allow for the safe collection of up to 30 carts.
(Source:
Wikimedia)
Duties and Tasks
Trolley Collectors are often the unsung heroes of the retail world,
providing a service that significantly impacts customer satisfaction and
store operations. Their primary duty is to collect abandoned trolleys from
parking areas and other locations and return them to designated trolley bays
or storage areas.
- walks or drives about the site to locate trolleys
- collects trolleys together - and returning
trolleys from various locations to designated storage areas
- either hitches trolley to vehicle or pushes trolleys back to trolley
bay
- corrals trolleys into trolley bay and performs minor repairs on
damaged trolleys or removes trolley for more difficult repairs
- reports damaged
or faulty trolleys for repair or replacement.
- monitoring cart inventory: It is the
responsibility of a cart attendant to keep track of the number of
shopping carts available in the store.
- removes debris from trolleys and periodically cleans the trolley
stock.
- handling cart-related machinery: Some
stores may have motorized cart retrievers or compactors. A cart
attendant should be trained to operate these machines safely and
efficiently and report any malfunctions.
- maintains a safe
environment by promptly addressing potential hazards related to stray
trolleys.
- organize
trolleys in storage areas to maximize space efficiency and
accessibility.
Between retrieving carts and helping customers, cart attendants may perform
a variety of small tasks around the front of the store.
Common duties include straightening merchandise, cleaning up spills, and
emptying bins.
(Source:
UTC)
Working conditions
The typical cart attendant’s workday starts with clocking in to start a
shift and checking in with a supervisor or manager. Cart
attendants spend most of their shift retrieving carts/trolleys and helping
guests carry large items to their vehicles.
Cart attendants are typically part-time employees. A cart
attendant may work 10 to 30 hours, depending on their age and availability.
Some retail stores issue polo shirts featuring the store’s colours and
branding. All trolley collectors need to wear hi-vis jackets so customers
can see them in the carpark.
Cart attendants often need to wear slacks and shoes without open toes.
There are always work opportunities for cart attendants, as this job
includes a high turnover rate.
The hardest part of being a cart attendant is navigating a busy parking lot.
This job also requires you to be on your feet.
- physically demanding
- working outdoors.
- receive an hourly rate
(Source:
BSP Australia)
Does the Trolley Collector only collect
their Supermarket's trollys from here?
Tools and technologies
Possess a driver's license, if the role requires moving trolleys between
different locations or using a trolley collection vehicle.
Education and training/entrance requirements
Training for Trolley Collectors is primarily on-the-job, focusing on
operational procedures, safety protocols, and customer service standards.
While the position does not typically require formal education or training,
it can serve as a stepping stone to other opportunities within the retail
sector, such as:
Supervisory Roles: Demonstrating leadership and organizational skills can
lead to supervisory positions, managing a team of trolley collectors or
other retail support staff.
Retail Operations: Experience gained as a Trolley Collector can be valuable
for transitioning into other roles within the retail environment, including
sales, customer service, or inventory management.
You can work as a Trolley Collector without formal qualifications. Some on
the job training may be provided.
Cart attendants do not need any special education or schooling.
This is an entry-level retail position. Cart
attendants do not need any previous experience. It’s a common first-time job
for teenagers.
However, some businesses may require new hires to watch a
short introductory course.
Have completed a first aid course, though this is not a common requirement.
Employment Opportunities
Advancement opportunities for Trolley Collectors may be limited within the
specific role, but the skills and experience gained can open doors to other
positions within the retail industry.
Demonstrating reliability, efficiency, and a positive attitude can help
Trolley Collectors move into roles with greater responsibility and potential
for career growth.
Trolley Collectors play an indispensable role in ensuring the functionality
and customer satisfaction of retail environments. While the position might
be considered entry-level, it requires a set of specialized skills and
offers valuable experience in the retail sector. For those starting their
career journey or seeking a role with physical activity and customer
interaction, becoming a Trolley Collector presents an opportunity to
contribute significantly to the day-to-day operations of retail businesses.
Other roles that a trolley collector can become
include: [linked jobs are
found on other pages within On the Job]
Did You Know?
According to the Guinness World Records, the farthest push and ride
of a shopping cart was 34.64 feet by Richard Firth of the United
Kingdom.
(Source:
Carts of Darkness)
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Golf cart attendants are responsible for loading and maintaining golf carts
and assisting members.
The golf cart attendant works closely with the Assistant and Golf
Professional on the outside golf operations to
assure a smooth transition for members and their guest around the club.
Primary responsibility falls on service to
members, efficiency of cart loading, cart cleanliness, staging, and storing.
(Source:
Golf)
ANZSCO ID: 899999
Alternative names: Golf Service
Attendant, Golf Car Operator, Golf Car Attendant,
Specialisations: Hotel
Golf Services Attendant,
Knowledge, skills and attributes
The Cart Attendant must have excellent listening skills and an eagerness to
provide excellent
service. Must be flexible in meeting the varying scheduling needs of the
Club and may be
required to work additional hours than scheduled, if necessary. Cart
Attendants must be neat
and well-groomed in accordance to Country Club’s Team Member standards.
- Flexible availability including days, nights, weekends and holidays.
- Must be able to clearly communicate Member needs to other Team
Members
- Must be able to frequently lift and carry up to
50K
- Must have a good knowledge of the game of golf
- Minimum Age 16
- Ability to Stand 6-8 Hours
- A positive attitude while on the job is also essential.
Cart Attendant unplugs
the carts to take them out to the line for people to use. The most important
part of the job is making sure the carts are charged for the day.
(Source:
Piedmont Photojournalism)
Duties and Tasks
- Meet and greet all members and their
guests in a warm, friendly and professional
manner in accordance with all facility policies and procedures
- Responsible for daily operations of range ball recovery
utilizing both mechanical and hand machinery
and equipment
- Cleaning the Cart Exterior – This step ensures that the cart looks
great and doesn’t suffer from any kind of exterior damage, such as
stains and rust, that may otherwise spread across its surface without
careful and regular inspections and upgrades from cart attendants.
- Fix Up the Interior – At this point, the attendant may also have to
clean the interior of the cart, including vacuuming the floor, removing
any debris left over from the previous day, and straightening up
anything on the cart that may be out of place.
- Check the Tire Pressure – Each golf cart needs to have a proper
amount of air in their tires. Attendants often have to make sure that
these carts have as much air as necessary and fill them up – or leak out
air if too much is in the tire – to keep them at a safe and reasonable
level.
- Charges Batteries – In both electric and gasoline carts, attendants
must make sure that the batteries are fully charged. This process
involves testing the battery first and then applying a charger as
needed. Often, this step is handled at the end of a carting day to open
up the early part of the day for other steps.
- Refilling Gas Tanks – On courses that use gas-powered carts, the
attendant needs to make sure that there is a full tank at the beginning
of the end of the day. Cart attendants also disperse gas to golfers if
they run out during a golfing trip. This duty is rare because few golf
courses use gas-powered carts.
- Repairing the Cart – At times, a golf cart may break down and need
quick repairs. Attendants must be capable of performing some basic
repairs and must possess a good knowledge of the cart’s engine and
design. Though not mechanics, they can do some fixes that don’t require
that kind of help.
- Cleaning the Outdoor Areas – Most cart attendants must tend to
outdoor areas near their carts and in other areas where they are
assigned. Cleaning requires them to pick up trash and repair any damage
that may occur to turf, if they are capable of performing them properly.
- Taking Care of the Club House – Many golf cart attendants have to do
basic cleaning steps in the club house, such as vacuuming and picking up
some trash. They may also help in the pro shop by restocking items,
working directly with customers on sales, and keeping track of stock.
- Customer Service Duties – Surprisingly, a golf cart attendant also
needs to work directly with customers to ensure that they are satisfied.
These duties include selling beverages and snacks, making sure that they
have a good golf cart, and handling any of their complaints as well.
- Scheduling Tee Times – Though golf cart attendants aren’t usually
fully in charge of tee times, they often have to help out with this
process. They help out here by making sure that carts are properly
documented and assigned and that no tee times get crossed with other
golfers.
- Responsible for the collection of, organization of, and
cleanliness of all range baskets used for ball
transportation according to policies and procedures established by
management
- Help keep all working areas attractive, neat and clean free of
trash and waste.
- Responsible for washing the range balls to maintain their
cleanliness and usability.
- Follow procedures for proper opening and closing of the cart
and range operations
- Keep the outside area uncontested, neat, and clean. Do not
allow carts to clog passage area, arrange them
neatly after having been used.
- Inspect the condition of golf carts with specific attention to
their cleanliness and appearance
- Responsible for cart cleanliness, cart supplies, cart
condition and fueling. As well as the rotation
of golf carts to ensure uniform usage amongst the fleet.
- Assist golf shop personnel in the tournament setup of golf
carts and range operations
- Refer all major problems/complaints to a manager and/or
assistant manager
- Follow procedures in management of the cart
- Maintain order and continuity of player traffic
- Tracking and reporting the need for supplies necessary for day
to day operations of their given areas
- Perform other duties as required.
You will also be responsible for maintaining the golf course by repairing
divots, raking sand traps, and picking up litter. Additionally, you will be
expected to assist with managing tee times and ensuring that the pace of
play is maintained.
Picking up golf balls as
required
(Source:
Piedmont Photojournalism)
Working conditions
The Golf Cart Attendant typically get to work
fairly early to ensure that they can handle the golf cart demands of the
day. Some Golfers have early starts on the golf course
and the golf cart attendant has to be ready for them.
The Golf Cart Attendant unlock the cart sheds – if
this is considered part of their job duties – and drive each cart out to the
cart parking area. This spot is usually chosen for
its proximity to the entrance and where golfers are likely to begin their
trip. All carts are parked in specific areas that
vary depending on the golf course.
Then, each cart is carefully inspected and cleaned to make sure that they
are in good shape.
The carts are usually taken out in most weather
conditions except for storms - must be able to work outside in all weather
conditions, including rain and wind, etc..
Reinforcement of Rules
When golfers feel that they are not being watched, some will opt to bend or
ignore some of the rules of the course. “NO Ranger, NO cart restrictions!”
One of the biggest detriments to the golf course is ignoring cart restricted
areas. By driving a cart across wet fairways it can take weeks to heal and
encourages other players to cross over to drive on the course. Help your
maintenance staff by circling the course to discourage this disobedience.
Just the presence of staff driving by every couple holes can keep those
outlying golfers in line.
Tools and technologies
Knowledge of working with point-of-sale systems, motor vehicles, ball
washers, and powered equipment such as leaf blowers, lawnmowers, etc.
Responsible for daily operations of range ball recovery utilizing both
mechanical and hand
machinery and equipment.
Utilize IBS software to book tee times, run reports, manage memberships, and
manage retail.
Use POS system to correctly input transactions and reporting of sales.
Even when things may run smooth, there’s always a
bad day.
This is a totalled cart the boys had to tow back up to the barn.
(Source:
Piedmont Photojournalism)
Education and training/entrance requirements
Those who want to get involved in the golf course business often find that
cart attendants are a good entry-level position.
In many ways, you are the customer service representatives of a course and
must know how to present a pleasant and happy façade.
Though experience isn’t always a requirement, those who have worked in this
field are much more likely to get a job and enhance their career model.
However, higher-end golf carts may require you to have some type of training
in recreation, such as work through TAFE.
That said, most of your training is going to be on-job.
You’ll learn how to repair carts and divots while you work at a course.
And you’ll also learn how to handle basic cleaning steps, how to handle a
cart, ways to check oil, gas, and battery levels, and much more.
Employment Opportunities
There are a broad range of duties that a golf cart
attendant must perform. Not all of these duties
are related to the cart, interestingly enough, but also require taking care
of the club house and other steps.
In many ways, cart attendants are one of the most important workers on a
golf course and are in some ways the backbone of any successful golf course.
Many Golf Cart Attendants
work their way up from attendants to
landscape professionals and even caddies, all of which can be very rewarding
jobs.
Going,
Going, Gone - Tea Ladies
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