Transport Services Managers organise and control the buying and selling of vehicles for rental agencies and coordinate the leasing of vehicles, the operations of railway stations, and the operations of enterprises that operate fleets of vehicles to transport goods and passengers.

ANZSCO ID: 1494
    
Knowledge, skills and attributes 

• Planning and prioritising work

• Communicating within a team

• Guiding and directing staff

• Communicating with the public

• Making decisions and solving problems

• Coordinating the work of a team

• Thinking creatively

• Researching and investigating

(Source: Your Career)

Duties and Tasks

• organising the purchase and maintenance of transport vehicles, equipment and fuel

• liaising with clients to determine requirements and providing customers with advice and information regarding vehicle type, purchase or hire rates and obligations and handling complaints

• receiving orders and bookings, and planning and implementing transportation schedules

• ensuring goods are stored and transported in conditions that will maintain their quality

• arranging collection and delivery of vehicles and goods

• maintaining business records and preparing operational statements and reports

• coordinating activities associated with the arrival, departure, loading and unloading of trains

• ensuring compliance with occupational health and safety regulations

Education and training/entrance requirements
  
Relevant industry experience is needed to work as a Transport Services Manager. Formal qualifications might be useful but aren't essential. A course in logistics or management might be helpful.

Transit officers maintain a safe and secure environment for passengers and other workers on the rail network. They patrol trains and stations, conducting ticket inspections and providing information and assistance to passengers about train, bus and ferry services. Transit officers have similar legal authority and powers as police officers when detaining offenders on Public Transport Authority (PTA) property. They are also required to prepare daily reports of any incidents and may need to compile court briefs and statements of evidence when offenders are to be prosecuted.

ANZSCO ID: 442217

Alternative names: Railway Patrol Officer, Authorised Officer (Rail),

Knowledge, skills and attributes         

Our Transit Officers have excellent problem solving and listening skills, and the ability to remain calm in challenging situations. They play a vital role in ensuring the safety and security of our passengers, with customer service being the key focus of the position.

These job roles best suit people who enjoy working outdoors and away from an office environment. A fair amount of standing on feet is required as part of the job. Teamwork and working with others is essential. Authorised Officers
are expected to conduct themselves in a manner which shows respect for members of the public, are obliged to comply with operating procedures and policies of the transport company.

• Excellent communication skills and leadership skills

• High level of customer service skills including facing confrontational customers

• Problem solving skills with commitment to finding a solution

• Conflict resolution skills

• Happy working in pairs, or as part of a team having a united sense of purpose

• Remain calm under pressure when encountering frustrated customers

• High level of physical fitness, to be able to physically restrain if required and to cope with carrying heavy equipment through the shift, eg. load bearing vest, portable myki reader
  

 

  

(Source: The West Australian)

 

Duties and Tasks

The main role of authorised officers is to balance the responsibility of upholding transport laws with outstanding customer service. Primarily authorised officer carry out public transport checks, report ticketing offences and submit accurate and detailed reports. They may be present on trains, trams and buses.
  
You may also see them at stations and stops. They also carry out customer information duties at special events and during disruptions, as well as help create a safe and friendly environment for the public. Authorised officers are
there to help keep public transport running smoothly and make sure everyone is paying their way

• Excellent communication skills and leadership skills

• Check tickets and concession entitlements are valid

• Ask to take the customer ticket for use as evidence

•  Ask for customer details including name, address and proof of identity

•  Report the customer to the Department of Transport, if needed

•  Arrest the customer until police arrive, if the customer doesn’t comply

•  Ensure everyone is paying their way

•  Provide evidence to any court or tribunal relevant to ticketing and behavioural offences

• High level of customer service skills including facing confrontational customers

Working conditions

Transit officers work on trains and at various stations along the metropolitan train lines. In some cases they may also patrol the roads alongside these lines by car. While most train stations have shelter available, transit officers may be required to work in areas exposed to the weather, including rain, wind and strong sun. They have a high level of contact with the public and may be required to deal with difficult or threatening passengers or offenders in a calm and professional manner. Transit officers are required to work shift-work, with most work required for afternoon, evening and weekend shifts. They may also be required to work early mornings and on public holidays.

Tools and technologies

Transit officers are issued with handcuffs, batons and OC (capsicum spray) and trained in their appropriate use. They also use two-way radios to communicate with a central office and other transit officers. When patrolling trains they inspect passengers' tickets or Smartrider cards, using a small hand-held reader. Transit officers must also be familiar with computers and word processing software to compile reports and record any incidents from their patrol. They will also be trained in using first-aid and fire-fighting equipment in case of emergency. Uniforms must also be worn when on duty.


Education and training/entrance requirements

You can work as a transit officer without formal qualifications and get training on the job. To become a transit officer you must successfully complete a recruitment and selection process with the Public Transport Authority

This involves a series of interviews and fitness, aptitude and psychometric testing. Applicants will also need to have a current unrestricted driver’s license and provide a National Police Certificate during the selection process.

Once you are employed with the Public Transport Authority, you will complete a 12 week training course.

Transit Officer Careers: Real challenges. Real rewards.
https://youtu.be/6wHhelNYT1o

 

Train Drivers drive trains to transport passengers and freight on railways. Train drivers operate passenger and freight trains that transport people and goods through our cities, across states, or between states (interstate). They operate the train's controls in order to adhere to scheduled running times. They observe speed limits and other signals, and stop at stations to collect or drop off either passengers or freight. They also undertake routine inspections of the vessels they drive before they undertake a scheduled journey, identify faults, and liaise with other railway staff in rectifying them. Train drivers work all over Australia.

ANZSCO ID: 731311

Alternative names: Locomotive Driver.

Specialisations: Electric Train Driver, Fireperson (Railway), Locomotive Observer, Rail Car Driver, Steam Train Driver.

Knowledge, skills and attributes   

• good driving skills and record
• strong observational skills and an alert mind
• clear spoken communication skills
• an ability to solve technical and mechanical problems
• an understanding of safety procedures and regulations.

(Source: ABC)

Duties and Tasks

• Stops at stations and set locations to pick up and set down passengers and freight.
• Opens and closes doors before and after passengers board or disembark.
• Observes signals, track conditions, nearby traffic and prescribed speeds to ensure safety.
• Monitors indicator gauges, changes controls and power supply poles and reports operating irregularities.
• Checks time and adherence to timetables.
• May advise passengers on destinations.

Working conditions

Train drivers work mostly inside the cabins of trains, which can be driven at up to approximately 100 kilometres per hour. The driver's cab is generally a confined space and can also be noisy. Train drivers usually work in shifts, which may include weekends, public holidays, early mornings and late nights. Some train drivers may also be required to work long shifts travelling across remote locations, and may sometimes be required to stay away from home for various periods. They drive in most weather conditions.

Tools and technologies

Train drivers drive diesel, electric or diesel-electric trains. They often use two-way radios to communicate with other railway staff. They often deal with the couplings that link wagons together, and may be required to use some tools in the case of breakdowns and other emergencies. They are usually required to wear a uniform, which may incorporate some protective clothing such as earmuffs.

Education and training/entrance requirements

To become a train driver, you usually need to undertake a train driver traineeship (level 4). The traineeship usually takes 36 months to complete.

Tram Drivers drive trams to transport passengers on urban light rail networks. Tram drivers transport people between various places, including work or school. Trams operate on fixed tracks, on a fixed route network and to a regular schedule. New tram networks are now more commonly known as light rail. 

ANZSCO ID: 731312

Knowledge, skills and attributes

• good driving skills
• current and valid drivers' licence
• clear spoken communication skills
• good physical and mental fitness
• a responsible attitude
• to be conscious of health and safety regulations

(Source: Herald)

Duties and Tasks

As a tram driver, your duties would include:

• make equipment checks at the start of a shift
• drive the tram along set routes, according to set timetables
• stop at designated locations to pick up or set down passengers
• control lighting, heating and ventilation on trams
• keep in contact with the control room for up-to-date information
• answer queries from passengers about destinations
• make passenger announcements.

Working conditions

You would usually work a standard number of hours per week, in shifts that would include nights, weekends and public holidays. Most tram services start early in the morning and run until late at night. Part-time or flexible hours may be available.

You would be provided with a uniform, and you may need to wear a high visibility vest when working at the tram depot.

Tram drivers are employed in the public sector by government transport authorities, or by private operators with contracts to run government services. Trams and light rail services operate in some, but not all, Australian states. The world’s largest tram network is in Melbourne. Additional light rail infrastructure is in Sydney.

Education and training/entrance requirements

To become a tram driver you must undergo a selection process, including an interview, a medical assessment, and personality, aptitude and ability tests.

You will need a current drivers’ licence, a National Police Check and a driving history report. Requirements will vary from State to State. You would receive on-the-job driver training, the duration of which depends on previously held licences and experience.
 

Railway Station Managers or Service Managers manage the operations of railway stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
   
ANZSCO ID: 149412

Alternative names: Railway Station Master, Service Manager,

 

Knowledge, skills and attributes   

Station or Service Managers need a high level of experience in understanding customer needs, providing good quality service and measuring customer satisfaction. They need excellent people management skills including administering customer complaints and negative feedback. The role requires administration and business management skills; to lead, supervise and motivate team members, strategic planning and coordinating people and resources. Those with a strong attention to detail, a flexible can-do attitude and great communication skills will thrive. Frequent decision making and problem solving skills are a core of the role.  

• Rail infrastructure-  Thoroughly understand the characteristics of railway infrastructure: rail technologies, track gauges, rail signalling, rail junctions, etc.

• Health and safety measures in transportation - The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

• Railway framework legislation - Know and apply railway framework legislation where requirements for railways in Australia or a separate State/Territory are established. Know legislation that applies to the field of cross-border freight transit.

• Have computer literacy - Utilise computers, IT equipment and modern day technology in an efficient way.

• Transportation

• Customer and personal service

• Clerical

• Computers and electronics

• Administration and management

• Personnel and human resources

• English language

• Production and processing     

Did You Know? The Head Stationmaster at Flinders Street [Melbourne] had a uniform that had gold braiding. The hat also had gold braiding. This was the most senior position at the station. The crown on the hat and the lapels of the uniform are either that of the King or the Queen. The crown helps to date the uniforms. The stationmaster’s office was originally on Platform 1. (Source: Flinders Street Station)

 

Duties and Tasks

• Co-ordinates activities associated with the arrival, departure, loading and unloading of trains

• Ensures compliance with occupational health and safety regulations

• Engage with rail stakeholders - maintain regular contact with stakeholders including railroad networks, other train companies, local authorities, service partners, rail passenger forums, retail outlets etc. in order to permanently ensure a smooth rail service

• Improve rail service delivery - responsible for planning and implementing new ways of improving train service delivery to ensure the best possible customer experience at all times

• Operate railway communication systems - make announcements over the public address system or communicate with central train administration

• Maintain relationship with customers - build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service

• Coordinate rail services - effectively manage a team within a variety of rail services such as rail information and communication systems, station and train accessibility, hygiene and cleanliness, safety, security, disruption and incident investigation, to permanently ensure high levels of customer satisfaction

• Enforce railway safety regulations - promote and enforce safety procedures and Australian regulations to ensure that railway safety is generally maintained and continuously improved, taking into consideration the development of legislation

• Work in a rail transport team - work confidently within a group in rail transport services, in which each individual has their own responsibility in working towards a common goal such as a good interaction with the customers, railway safety, and rolling stock maintenance

• Handle incidents - such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.

• Maintain relationship with suppliers - build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Track train delays - identify train delays; ensure movement of priority trains; coordinate protection of wide/high loads or special railway operations.

• Maintain customer service - keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Handle customer complaints - administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Use different communication channels - such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

• Lead a team - lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind

• Assess railway operations - review and study existing railroad equipment, facilities, systems and processes in order to improve railway safety and efficiency, increase quality, and reduce costs

• Comply with legal regulations - ennsure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws

• Follow-up actions resulting from railway facilities inspections - follow-up actions resulting from inspection into railway facilities and the identification of malfunctions or discrepancies in station platforms, vending machines, station kiosks, railway vehicles, and other railroad facilities.

• Develop and maintain crew rosters

• Effectively manage a team, supervise and motivate a group of people, to meet the expected results

• Assist in managing customer movement between intersecting public transport services – buses, trams and taxis

• Effectively manage station and train accessibility, hygiene and cleanliness, safety, security and promotional collateral
  

Working conditions

The station manager is responsible for the efficient and safe running of the station they are appointed to. Most work is full time with average hours per week around 40 to 44. The work involves working shifts on a rotating
roster with evenings, weekends and public holidays

Education and training/entrance requirements

You usually need relevant experience to work as a Railway Station Manager. While formal qualifications aren't essential, a Vocational Education and Training (VET) course in rail operations management may be useful.

 

 

Railways' Assistants assist with operating and maintaining facilities at railway stations by updating platform indicators showing train times and destinations, collecting and checking passenger tickets, giving signals for train departures, and cleaning station facilities. Railway station assistants carry out a range of duties on the platform and more generally around the station. These may include dealing with passengers, checking tickets, shunting wagons, loading, unloading and moving luggage and parcels or sweeping the platforms.

 

ANZSCO ID: 899917
  
Alternative names: Railway Station Assistant; Railways Assistant,
   
Specialisations: Gateline Assistant, Ticket Examiner (Rail), Customer Service Assistant
   
Knowledge, skills and attributes

• good communication skills

• a strong sense of responsibility

• awareness of health and safety matters

• a smart appearance

• a polite and helpful manner.

• work well in a team and alone

• deal with emergencies quickly and calmly

• handle cash and card transactions

• relate to passengers of all ages and backgrounds

• work to set rules and regulations.

 

(Source: Your Career)

 

Duties and Tasks

• Answers questions from passengers.

• Assists passengers with large luggage, pushchairs and prams.

• Helps people with special needs, such as wheelchair users.

• Check tickets and makes sure people are in the correct place to catch their train.

• May give signalling instructions to train drivers and may clean the station and platform area.

• May assist in the ticket selling office and provide travel information to passengers.

Working conditions

You would be based in a large or small station, rail depot or freight yard. Your duties might involve working both indoors and outdoors, in all weather. You would usually be part of a team, but at times might have to work on your own. Some stations are manned by one person. You would work shifts, including early mornings, evenings, nights and weekends. In some cases you might work split shifts. You must be physically fit enough to carry out your duties.
You would wear a uniform provided by your employer.

  
Education and training/entrance requirements

You can work as a Railways' Assistant without formal qualifications. Some on the job training may be provided. A certificate III in rail customer service might be helpful.

 

(Source: PlanIT Plus)

 

Related Jobs or Working with these Jobs

Flight Attendant	Police Officer	Railway Infrastructure Worker	Supply, Distribution & Procurement Manager Fleet Manager
WHS Officer

Materials sourced from
the Job Guide;
Jobs & Skills WA [Transit Officer; Train Driver; ]
CareersOnline [Transport Services Officer; Train Crew Employee; ]
CareerHQ [Tram Driver; ]
Public Transport Authority WA [Transit Officer; ]
Rail Academy Vic [Authorised Officer; Station Manager; ]
123 Test [Railway Station Managers; ]
PlanIT Plus [Railway Station Assistant; ]
Your Career [Transport Services Manager; Transport Conductor; Train Driver; Tram Driver; Railway Station Manager; Railway Assistant;]

 

 

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