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A Day in the Life of a Medical Receptionist

  MiddleMiddle High School Secondary

Personal and social capabilityAustralian Curriculum General Capability: Personal and social capability

LiteracyAustralian Curriculum General Capability: Literacy

 

Cooperative LearningCooperative Learning Activity

 

TeacherTeacher

This activity is teaching for understanding and comprehension.

ABC Explore: Local copy [Word docx]

 

Students

1. Toni Gordon shares a day in her life as a Medical Receptionist in the following article [first published at the ABC Explore]:

Day in Life of Medical Receptionist

Read through this article [ Local copy [Word docx] and reflect on the following questions.  Reading

  • What is the tone of Toni's reflection of her day? How would you describe it?

  • What is her main task for the day?

  • How are her feelings different to what she displays to clients?

  • What strategies has she put in place to protect her from disgruntled patients? Did she succeed?

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