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Office and Administration - RECEPTIONIST
A Day in the Life of a Medical Receptionist Middle Secondary Australian Curriculum General Capability: Personal and social capability Australian Curriculum General Capability: Literacy
Cooperative Learning Activity
Teacher This activity is teaching for understanding and comprehension. ABC Explore: Local copy [Word docx]
Students
1.
Toni Gordon shares a day in her life as a Medical Receptionist in the
following article [first published at the ABC
Explore]:
Read through this article [ Local copy [Word docx] and reflect on the following questions.
2.
Share your answers with a partner. Were your answers
to tone different? How? What about the other answers? 3. If you were confronted with Toni's day - what different strategies would you put in place? List at least 3.
Corporation Deception - will you be part of it? Middle Secondary Australian Curriculum General Capability: Ethical Understanding Philosophy in Schools
Cooperative Learning Activity
1. The Conversation 1 July 2016 describes a case study about a Virtual Personal Assistant Company and the lies that their employees tell...
2. The Case Study found that the Virtual Receptionists really liked deceiving the people who rang in to get in contact with their clients.
How would you feel about being a Virtual Receptionist and lying about this role? How far would you go in deceiving the people who rang in? Remember this is company policy - you are not to give away the fact that you are a Virtual Receptionist?
3. Do you see any wrong doing in this deception? Why? Why not?
Discuss with a partner.
When do you think the line would be crossed?
Wearing Heels - is this essential as a Receptionist? Secondary
Australian Curriculum General Capability: Ethical Understanding Australian Curriculum General Capability: Personal and social capability Philosophy in Schools
Cooperative Learning Activity
1. Read the following article from The Conversation 13 May 2016
2. View the video of Nicola Thorp as she discusses her first day as a Receptionist and the requirement that she has high heels.
'I
refused to go out and buy heels' - BBC News
Transcript of BBC News 12 May 2016
Nicola Thorp said she was laughed at for asking if male colleagues were
also expected to wear heels
Questions Nicola felt very strongly about this issue and spoke up about it. What were Nicola's arguments for not wearing high heels? Was this a legal requirement for Nicola to follow the company's dress code? What did she do to lobby for change? Do you agree with her? Why? Why not? Discuss with a partner.
3. Read this next article from Business Insider 16 June 2016 Transcript:
The relaxing of dress codes at professional
services companies, which have long been considered one the most grey
and traditional sectors, isn’t a green light to swap the suit for jeans.
Student Activity: 4. In a table, list the complete attire and the situations when this piece of apparel is required or not.
5.
Discuss with a partner what you think should be the dress code of both male and female employees within an office.
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