Bank Officer

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Bank Officers assist customers with all their general banking needs. They may accept money, bank cheques, accept deposits and credit card payments, provide change and convert foreign currency. Future Growth Decline Everything they do is recorded and all monies have to be balanced at the end of the day. They may also assist customers with loans or insurance queries or refer them to a more appropriate employee. Bank Officers may find employment in banks, building societies or credit unions. Bank customer service officers, also known as bank tellers, are responsible for accurately processing routine transactions at a bank. These transactions may include processing deposits, collecting loan payments, or cashing cheques. Bank customer service officers may also advise customers on how to use the bank’s facilities, or provide basic information about products or services.

ANZSCO ID & description: 5521: Receives deposits and pays out money in a financial or commercial institution, keeps records of transactions, issues receipts and cashes cheques.

Alternative Names: Bank Clerk, Banker Teller, Teller, Bank Worker, Bank Customer Service Officer,

Australian notes 
Australian notes: $10, $20, $50 and $100

Specialisations: Corporate Specialist, International Specialist, Superannuation Specialist


Knowledge, skills and attributes

A bank worker needs:

  • to be responsible and honest
  • to demonstrate good customer service skills
  • to be able to perform calculations quickly and accurately
  • good communication skills
  • to be willing to move to other branches as required.

Duties and Tasks

  • greeting customers, identifying their needs and answering customer inquiries
  • ensuring customers' forms are filled in correctly and checking customers' identification
  • accepting cash, cheques or money orders deposited by customers, verifying records and receipts, and crediting customers' accounts and issue receipts and statements
  • paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
  • providing change, cashing cheques and recording transactions
  • conduct foreign currency transactions for overseas travellers
  • opening and closing accounts for customers
  • balancing cash and advising supervisors of cash position and discrepancies
  • explaining and promoting bank services to customers and referring them to appropriate financial services

Working conditions

A bank worker would usually work regular hours, Monday to Friday. Some building societies and credit unions also operate on the weekend.

Tools and technologies

Bank workers need to become proficient at using the computer system used by the bank, or other type of financial institution, that employs them.


Education and training/entrance requirements

You can work as a bank worker without any formal qualifications and get training on the job. However, entry into this occupation may be improved by obtaining a qualification in financial services or a related field.

The Certificate III and IV in Financial Services, the Certificate IV in Banking Services, the Diploma of Financial Services and the Diploma of Banking Services Management, are offered at TAFE Colleges and other registered training organisations throughout Australia.

You can also complete a traineeship. The bank customer service assistant and branch team leader traineeships usually take 18 to 24 months to complete. The bank customer service assistant traineeship is available as a school based traineeship.

You can also complete a degree in business or commerce with a major in banking or finance.

Some universities in Australia offer relevant courses. Contact the universities you are interested for more information.

Did You Know?

ATM Machines history in Australia- introducing ATMs in 1969

Here is the ABC's This Day Tonight's story...

https://youtu.be/yuClDSofyJs



What is the difference between the first ATM and today?


ATM
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