Hotel Motel Manager

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Hotel Service Manager
Porter
Publican or Licensee
Room Attendant

 

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Hotel or motel managers (accommodation managers) supervise the operation of establishments that offer accommodation to tourists and other guests. Depending on the size of an establishment, they may deal directly with guests, taking bookings and showing them to their rooms on arrival, or they may Future Growth Static primarily manage operations from behind the scenes. They are responsible for hiring and training staff, managing finances, setting budgets and organising staff to ensure that facilities are kept clean, and that guests enjoy their stay. They may also manage restaurants and bars attached to an establishment.


ANZSCO description: 1413: Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.

Alternative names: Accommodation Manager, Hotelier, Publican, Licensee

Specialisations: Bed and Breakfast Operator, Caravan Park Manager, Duty Manager (Hotel), Hostel Manager, Hotel/Motel Manager, Resort Manager  

Examples of Australian Hotels

Australian hotel Hotel
Australian hotel Australian hotel
Did You Know?

The word
"hotel" was first used in 1765, and it came from a French word which meant a 'townhouse'. It was established from lodging, meals, and others.

While, the word motel was first used in 1925, and it was a combination of 'motor and hotel' which offers some amenities of a hotel.
(Source: Quora)


Knowledge, Skills and Attributes  

An accommodation manager needs:

  • excellent interpersonal and customer service skills

  • good organisational skills

  • good communication skills

  • the ability to lead and motivate others

  • good problem-solving ability

  • excellent financial planning and management skills.  

 

At work
Hotel or Motel Manager
(Source: Good Universities Guide)

Duties and Tasks

  • directing and overseeing reservation, reception, room service and housekeeping activities

  • supervising security arrangements, and garden and property maintenance

  • planning and supervising bar, restaurant, function and conference activities

  • observing liquor, gaming, and other laws and regulations

  • assessing and reviewing customer satisfaction

  • overseeing accounting and purchasing activities

  • ensuring compliance with occupational health and safety regulations

  • may provide guests with local tourism information, and arrange tours and transportation

Working conditions

Accommodation managers work in hotels, motels, caravan parks, hostels and other accommodation providers throughout Australia. Most accommodation managers work indoors, in an office or lobby area, however, in some cases they may be required to work outdoors, carrying out or supervising maintenance, or supervising the outdoor operations of a holiday resort.

The types of accommodation these workers manage can vary from a 5-star luxury resort, to a small hotel or pub. Accommodation managers may be required to work shifts, which can include working nights and on weekends. Alternatively, they may work on-call, to be available to deal with issues that arise with guests at any time. There are a number of opportunities for self-employment in this industry, particularly in smaller operations. 

Examples of a range of Australian Motels

Motel 1 Australian motel
   
Australian Motel Dubbo


Tools and technologies

Accommodation managers generally use computers and specialised software for tasks such as managing accounts, making and recording bookings and general administrative tasks.

In smaller establishments, managers may be involved in activities such as running a bar, carrying out maintenance, preparing food or cleaning rooms, in which case they will need to be familiar with equipment specific to these tasks.

Education and training/entrance requirements

You can work as a hotel or motel manager without any formal qualifications. However, employers will require you to have significant experience in the hospitality industry. You may improve your employment prospects if you complete a qualification in hospitality management, business or a related field.

VET courses in hospitality, hospitality management, business and management are offered at registered training organisations throughout Western Australia.

You can also complete a degree majoring in tourism and hospitality management or management.


Did You Know?

The takings from accommodation [with 15 or more rooms] for the June Quarter 2016 was $2,633.3 million

The room occupancy rate (%) was 66.6

(Source: Australian Bureau of Statistics)

Hotel Motel Manager

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Pastrycook

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Tattoo Artist

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Hotel Motel Manager

Drycleaner

Pet Groomer

Picture Framer

Makeup Artist

Visual Merchandiser

Screen Printer

Signwriter

Kennel Cattery Operator

Vending Machine Servicer

Croupier

Butcher

Waiter

Florist

Hairdresser

Salesperson

Baker

Chef

Greengrocer

Home Entertainment Store Attendant

Beautician

Newsagent

Pharmacist

Locksmith

Retail Manager

Funeral Director

Pastrycook

Entrepreneur

Barista

Tattoo Artist

Auctioneer

Events Coordinator

Restaurant Manager

Wedding Coordinator

Hotel Motel Manager

Drycleaner

Pet Groomer

Picture Framer

Makeup Artist

Visual Merchandiser

Screen Printer

Signwriter

Kennel Cattery Operator

Vending Machine Servicer

Croupier