Postal Worker

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Mail Clerk
Postal Sorting Officer

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Service or PersuadingPractical or MechanicalSkill Level 1

Postal officers employed by Australia Post sort and deliver mail and parcels and undertake clerical and retail sales functions. Future Growth Static

The major work classifications for Australia Post employees are grouped
into the broad categories of sorting and despatching, delivery and service.

Postal workers sort mail ready for their round. They deliver the mail either on foot, by bicycle or motorised transport. They keep a record of mail counts and may need to maintain their vehicle. They may be involved with wrongly addressed mail, redirected mail and underpaid mail. They may also be required to assist in preparing statistics on mail and other tasks. They may also be involved in the processing of outgoing mail.

Postie
(Source: Alpha Axiom)

ANZSCO description: Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Alternative names: Mail Employee, Mail Sorter, Postal Deliverer, Postal Officer, Postal Sorting Officer, Postal Worker, Postie

Specialisations:

Parcel Post Officer

A parcel post officer works at parcel centres receiving, sorting and despatching parcels to mail delivery and business centres, and post offices.

Postal Transport Officer

A postal transport officer operates primarily in the general transport fleet. They may collect, transport and deliver mail between post offices, mail delivery and business centres, airports and rail terminals. They clear street post boxes, undertake long-distance haulage of bulk mail and pick up and deliver articles in the metropolitan area.

Retail Customer Services Representative (Postal)

A retail customer services representative (postal) works at retail outlets and sells items such as postage stamps, money orders and communication products (such as mobile phones, printers and faxes). They may complete bill payment transactions and provide general customer service as well as agency services for the Commonwealth Bank and Telstra. They may also prepare shop displays, conduct identification checks, carry out clerical maintenance of records and statistics, calculate staff pay and allowances, and process mail.

 

Knowledge, skills and attributes

A postal worker needs:

  • to be trustworthy and reliable
  • to be self-motivated
  • be physically fit
  • to be able to work as part of a team
  • to be able to pass a medical examination and police clearance
  • good communication and administrative skills
  • to be friendly and courteous
  • attention to detail
  • good time management skills
  • good reading, writing and maths skills
  • the ability to do repetitive tasks quickly and efficiently
  • able to lift up to 16kg.

Duties and Tasks

Postal employees may perform a range of tasks including:  

  • sorting mail for delivery rounds
  • delivering mail on foot, by bicycle or motorised transport over allocated delivery rounds
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with the receipt of inward mail; the checking of wrongly addressed, missorted, undelivered and redirected mail; and the processing of freepost and underpaid mail
  • delivering express courier items and parcels
  • assisting in preparing statistical returns, mail advices, statements and other clerical tasks
  • assisting in the processing of outward mail.

Country LetterboxWorking conditions

Postal workers normally start work early (5:30am) and work 38 hours, Monday to Friday. Part of their working day will be inside and part will be outside. They may have to deliver mail in rain or very hot weather.

Parcel post officers and most postal transport officers work in the metropolitan area. They may be required to work shifts and also on weekends. Retail customer service representatives, postal delivery officers and postal sorting officers may work in metropolitan or country areas. Postal sorting officers must be available to work night shift and postal delivery officers are required to work in all weather conditions. All postal officers are required to wear uniforms. Some positions may require standing for up to 8 hours a day.

Tools and technologies

Postal workers may need to use electronic barcode scanners as part of their work. They may have to learn to use a software package on the computer.

Education and training/entrance requirements

You can work as a postal delivery officer without any formal qualifications and get training on the job.

​Postal delivery officers, postal transport officers and some postal sorting officers who drive motor vehicles must have the appropriate class of drivers licence. To be a motorcycle postal delivery officer, you must hold an unrestricted motorcycle licence and weigh less than 100 kg.


Did You Know?

Who is the person on this stamp.....



Australian Stamp
Half Crown Australian Aborigine Stamp.

Gwoya Jungarai (Anmatyerre, c. 1895 – 28 March 1965), known as One Pound Jimmy, was an Australian Aboriginal man of the Anmatyerr people of central Australia.

His relatives were killed in the Coniston Massacre in the Northern Territory in 1928. He was the first named Aboriginal person to appear on an Australian stamp, in 1950. The design of the Australian 2 dollar coin was inspired by a drawing of him by artist Ainslie Roberts.

It is said he got his One Pound name because whenever asked how much it would cost to buy one of the boomerangs he made, his answer was "One pound, boss". However, that has been questioned.

Two stamps were issued in 1950 and 1952 with his picture - an 8½ pence stamp and a 2 shillings and 6 pence (half crown) stamp - featuring similar images of him in profile, looking upwards. They were based on a photograph taken by Roy Dunstan in 1935 for Australian Geographic which appeared on the cover of Walkabout magazine in 1936. That photograph represented a typical Australian Aboriginal man and was well known in the 1950s following the stamp issues. He appeared on the cover of Walkabout again in September 1950.

Two of his sons, Clifford Possum Tjapaltjarri and Tim Leura Tjapaltjarri were noted artists, and one of the latter's paintings was the subject of another Australian stamp.
(Source: Wikipedia)

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