Fun Activities

On The Job

Retail and Hospitality - Hotel/Motel Manager

Offline

"Managing Your Staff" (ideas from Reuban West, ACU Education student)

PrimaryPrimary MiddleMiddle  High SchoolSecondary

Personal and social capabilityAustralian Curriculum General Capability: Personal and social capability

Ethical Understanding Australian Curriculum General Capability: Ethical Understanding

Intercultural UnderstandingAustralian Curriculum General Capability: Intercultural Understanding

 

 

1. Scenarios.

Being a Hotel manager calls for the ability to multi-task and to assess situations based on fair ethical treatment. You will be busy and will be asked to do tasks which will not only help bring business but will also encourage your guests to return.

2. As the manager you are the boss and must handle jobs like maintaining staff, maintaining finances and promoting your business all at once. When it comes to maintaining your staff you must be able to make sure they treat the guests professionally and that they are being treated the same. If they receive complaints it is your job to investigate the complaint and see that they are given a fair hearing and understand the consequences in regard to their employment.

3. Choose two of these scenarios which focus on complaints and write a brief report as to how you would proceed. Try to be as positive and encouraging as possible:

a. You have just been given a complaint by a guest in the hotel that one of your cleaners, Estelle, has stolen from the room. They are missing money they have stored in one of the rooms drawers and after stepping out for the day they have discovered that the money is missing. The only people that have been in the room was the guest, their family and the cleaner. The cleaner has no prior complaints and has been working for the hotel for years.

Cleaner
Estelle, the cleaner
b. A new young receptionist, Tom, has been accused of being repeatedly rude to guests and staff. The complaints range from name calling to impatience with guests. He defends himself by admitting to his inexperience but it seems he doesn’t try to make an improvement.

Receptionist
Tom, the receptionist
c. Currently there is a waiter, Simon, in your dining area who is new and has a slight language barrier. With English being his second language, there have been many miscommunications between staff members and the waiter but he has maintained a professional work ethic and has improved. However there is a new guest who has seemed to take a disliking to this new waiter. Whenever he enters the dining room he wishes to be served by another staff member and whenever he is served by Simon, he treats him unfairly and almost to the point of abuse.

Waiter
Simon, the waiter

4. Discussion

Discuss with a partner. After discussing, would you change your actions?

 

 

 

Online

 

Survey of Motels

 PrimaryPrimary MiddleMiddle

CriticalAustralian Curriculum General Capability: Critical and creative thinking

Personal and social capability
Australian Curriculum General Capability: Personal and social capability

NumeracyAustralian Curriculum General Capability: Numeracy

ICT Capability Australian Curriculum General Capability: ICT Capability

LiteracyAustralian Curriculum General Capability: Literacy

Cooperative LearningCooperative Learning Activity

 

 

1. As a group of four, you are to survey the motels in your local area or town.

Find out:

  • How many rooms are available?
  • How many queen, family and single rooms
  • Cost of rooms?
  • Single story or double?
  • Who are the most frequent guests - travellers off the road, truckies, salespersons?
  • What are the amenities? Jug, microwave, blow-dryer?
  • How many staff are employed
  • Their positions?
  • Services provided by the motel - Meals - Breakfast? Room service?
  • Occupancy rate? State as a percentage. Is the occupancy rate seasonal?
  • Does the manager live at the motel?
  • What training did they get to become a manager?
  • Do they own the motel? Franchise? Or are they employed?

2. Put together your information into an infographic using Venngage or Canva

Venngage

Venngage
Canva

Canva

3. Write a short story about the time you spent a night in a motel. Were you visiting relatives? Going on a trip? Where was the motel? Who stayed there with you? Describe in detail.

 

 

The Impact of AirBNB on the Industry

MiddleMiddle  High SchoolSecondary

CriticalAustralian Curriculum General Capability: Critical and creative thinking

Personal and social capability
Australian Curriculum General Capability: Personal and social capability

NumeracyAustralian Curriculum General Capability: Numeracy

 

 

1. AirBnB has changed the Hospitality Industry around the world. Listen to the following audio file from The Conversation where Nicole Gurran, Professor - Urban and Regional Planning, University of Sydney, is interviewed about Airbnb and its impact on cities.

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