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A Day in the Life of a Medical Receptionist

  MiddleMiddle High School Secondary

Personal and social capabilityAustralian Curriculum General Capability: Personal and social capability

 

1. Toni Gordon shares a day in her life as a Medical Receptionist in the following article:

ABC Open

Read through this article and reflect on the following questions.  Reading

  • What is the tone of Toni's reflection of her day? How would you describe it?

  • What is her main task for the day?

  • How are her feelings different to what she displays to clients?

  • What strategies has she put in place to protect her from disgruntled patients? Did she succeed?

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